Service Plans
- New customers (subscribers): Subscription fees are due in FULL at the time of sign up, prior to service.
- Only specified trash cans will be serviced, and must be compatible with automated trash can lifts (issued by waste hauler, no store bought cans).
- Pricing as of 01/01/26
- Monthly $49 for 2 cans (additional cans $20 each)
- Quarterly $59 for 2 cans (additional cans $20 each)
- Semi-Annual $99 for 2 cans (additional cans $20 each)
- One Time $120 for 2 cans (additional cans $50 each)
Billing
- Subscriber agrees to be billed at current rates per information submitted on Request Form.
- Billing: Monthly, Quarterly, and Semi-Annual subscribers agree to have their credit card on file billed automatically for services (recurring) as outlined in service plan details (Monthly Plan every month, Quarterly Plan every 3 months, Semi-Annual Plan every 6 months).
- Subscriber acknowledges these services are ongoing (excludes One-Time Cleanings). Recurring billing occurs the week of your scheduled appointment.
- It is the subscribers responsibility to maintain a valid payment on file for recurring cleaning services. In the event your card is declined or invalid prior to your cleaning date, we will send you a link to update online (via email/text link) prior to your scheduled cleaning day.
- Failure to maintain a valid payment on file could result in cancellation of service.
Cancellation
- Cancel your subscription anytime, with at least 30 days notice PRIOR to your next scheduled service. Any cleanings scheduled within that 30 day notice period will be billed & completed.
- 24/7 account & schedule access is available at www.gotcleancans.com/login
- Service plans are intended for single residences only, and may not be combined with neighbors.
- There are no refunds, all sales are final.
Service Requirements on Your Cleaning Day
- Your do not need to be home for service to occur.
- Ensure your trash cans are visible & accessible (curb, outside garage or side gate) on service day.
- Service hours are between 8am-8pm (arrival times vary based on daily schedule).
- Cleanings are completed the DAY AFTER trash is collected.
- Please ensure trash cans remain empty until service is completed.
- Subscriber will receive automatic reminders the DAY BEFORE (email) and DAY OF (text) service.
- To get the most effective cleaning possible, cans must be free of damage and/or loose debris on your cleaning day. Please do not place loose trash into your cans prior to your cleaning. ***Bagged trash is acceptable (if properly tied closed and secure)***
- Cans with loose trash or non-bagged items will NOT be cleaned (it damages our equipment) and no credit/refund will be issued.
- We assume no liability for any damage to defective trash cans as a result of our service.
- Any trash can containing hazardous material (Wet Paint, wet glue, wet epoxy, petroleum products, flammable or toxic liquid/solids, etc) will not be cleaned. This is due to federal, state and/or local laws.
- At the completion of service, we check to ensure your trash can is free of any debris, dirt, liquid waste and filth. Subscriber acknowledges that some substances (ex. dried paint, glue etc.) are nearly impossible to remove and may require trash can replacement at subscribers discretion.
- Swapping trash cans is NOT permitted, and only specified trash cans enrolled on your service plan (specified on service request form) will be cleaned, unless prior arrangements have been made.
- If we determine we cannot service your trash can for any reason, we will notify you directly.
Property Access Requirements
- It is the responsibility of the subscriber to allow ample access to trash cans (including locked side gates, guard gates or other gate restricted properties). Additionally, if the subscribers property has restrictions on services during our operating hours (8am-8pm) they must notify us 72hrs or more prior to service. If we are unable to access your property or trash cans for ANY reason on your assigned cleaning day service fees are forfeited.
- To ensure timely service, we do not permit our technicians from entering private property to retrieve trash cans, nor do we knock on doors of our customers, unless subscriber authorizes in writing prior to scheduled appointment.
- Revisit Cleanings (for missed appointments, where our technician arrived, on schedule, and could not complete your cleaning appointment due violation of terms, etc) are $25 per occurrence. This in is addition to your cleaning fee.
Scheduling
- Reschedule requests for upcoming appointments requires 72 hours notice in writing via website (www.gotcleancans.com/login) or email (via email info@gotcleancans.com) prior to scheduled date. Requests to change service dates is not guaranteed outside of above notification period. All subscribers have access to view their upcoming appointments via our Client Hub Login page, and receive email/text reminders prior to every cleaning appointment.
Inclement Weather
- Got Clean Cans operates in rain, shine, wind, etc. In the event Got Clean Cans determines that scheduled cleaning appointments cannot be completed due to weather, a team member will contact each subscriber (via text, email or phone) to reschedule.
- Subscriber acknowledges and understands all Terms and Conditions by approving their quote
- Subscriber acknowledges skipped cleanings (no trash cans visible or accessible, late appointment cancellation by client, gate guard denies access, incorrect gate codes, etc.) does not constitute a breach of contract, and all subscription fees collected are not refundable.
*Los Angeles Municipal Wastewater Disposal fee ($8) applies to all cleanings located in the City of Los Angeles
**As of 01/01/26, rates on all active subscriptions will adjust to current rates.
***All Terms and Conditions are subject to change without notice.
