Terms and Conditions

Service, Billing and Cancellations 

• New customers (subscribers): Subscription fees are due in FULL at the time of sign up, prior to service.
• Only subscribed/specified trash cans will be serviced, and must be compatible with automated trash can lifts (commonly issued by waste hauler).
•  Subscriber agrees to be billed at current rates per information submitted on Request Form. 
• Rates as of 02/01/25 per can (Monthly $19, Bi-Monthly $23, Quarterly $25, Semi-Annual $35, One-Time $49
•  Two (2) can minimum all plans
• New Subscriber 05/01/25-06/30/25 - Limited Time 25% Off - rates good thru 12/31/2025
• Subscriber agrees to a minimum of 2 scheduled cleaning appointments (Monthly, Bi-Monthly, Quarterly & Semi-Annual Plans) or be subject to One-Time Plan rate if cancelled before minimum service requirement. Subscriber acknowledges recurring plan(s) entitlements (Monthly Plan entitles subscriber to 1 cleaning appointment per month, Bi-Monthly Plan entitles subscriber to 1 cleaning appointment every 2 months, Quarterly Plan entitles subscriber to 1 cleaning appointment every 3 months, Semi-Annual Plan entitles subscriber to 1 cleaning every 6 months. One Time cleanings do not have any recurring service/subscription.
• Billing: Monthly, Bi-Monthly, Quarterly, and Semi-Annual subscribers agree to have their credit card on file billed automatically for services (recurring) as outlined in service plan details (Monthly Plan every month, Bi-Monthly Plan every other month, Quarterly Plan every 3 months, Semi-Annual Plan every 6 months). Subscriber acknowledges these services are ongoing (except One-Time Plan). Billed the week of service appointment, in advance.
• "ANNUAL BILLING," occurs yearly on sign-up anniversary date until cancelled (see below). 
• Cancellation of recurring services (excluding One-Time Plan) is due in writing 10 business days prior to service or subscriber may be subject to full amount of the next service (greater than or equal to current rates). 
• Service plans are intended for single residences only, and may not be combined with neighbors.
• "No Contracts," reflects understanding that ongoing service plans can be cancelled anytime after the 2nd service, within the above specified cancellation period, without penalty.
• "ANNUAL BILLING," is one year of services from the date of sign-up paid in full (includes 10% discount). Billing occurs once every 12 months and are automatically recurring until written cancellation is received (see cancellation notification details). Services may not be transferred and are valid only at address specified at sign-up. Missed appointments are forfeited and makeup cleanings are billed at current pay-as-you-go rates at subscribers discretion.
• $10 OFF for New Customers (SPRING10) discount valid ONLY for 1st cleaning (ongoing service billed at signup rate, expires 04/29/25).
• $10 Referral Bonus Account Credit valid for current subscribers with account in good standing. New subscriber MUST mention referral name on initial request for service form. No retroactive credit. Applies to new subscribers of Monthly, Quarterly ONLY (Does not apply to Semi-Annual or One-Time Plan). No cash value, credit must be used for trash can cleaning services and cannot be transferred. Account credit reset to $0 at 11:59PM PST December 31, YEARLY. All credits must be used in same calendar year and may not be carried over to following year.
• All promotions have no cash value, apply only toward trash can cleaning services.
• Surcharge- 9.75% (includes municipal wastewater dump fees, local tax & fuel)
• Convenience Fee: may apply to City of LA, Unincorporated LA & Ventura County and City of Malibu (based on location).
• There are no refunds, all sales are final. 

Expectations of Service

• Ensure your trash cans remain accessible (curb, outside garage or side gate) on service day.
• Service hours for both TRASH DAY and NEXT DAY service is between 8am-8pm.
• TRASH DAY service occurs on trash collection day.
  • We come after trash is collected and cans are empty.
• NEXT DAY service occurs the day after trash collection.
  • Please ensure trash cans remain empty prior to service.
• Service days (Trash Day/Next Day) may be modified to ensure timely and consistent service at the discretion of Got Clean Cans.
• Subscriber will receive email/text reminders the day before and day of service. 
• Trash cans must be free of damage and/or excess debris prior to service. Please do not place trash into cans prior to service. This is to prevent your trash can and/or our equipment from being damaged.
• In the event subscribers' trash can has excess debris/ bags, a $10/can surcharge may apply. If excess debris is deemed too much or  "un-serviceable,"  trash can will not be cleaned. Subscriber acknowledges an additional 50% convenience fee to re-do cleaning appointment may apply.
• If customer payment method is declined or otherwise unsuccessful prior to service appointment, a reminder to update customer payment information will be sent via email/text prior to appointment. If payment is not updated, or unsuccessful on service day, we will not complete customers trash can cleaning. Customer acknowledges responsibility for maintaining valid payment on file for recurring service fees.
• We assume no liability for any damage to defective trash cans as a result of our service. 
• Any trash can containing hazardous material (Wet Paint, wet glue, wet epoxy, petroleum products, flammable or toxic liquid/solids, etc) will not be cleaned. This is due to federal, state and/or local laws.
• At the completion of service, we check to ensure your trash can is free of any debris, dirt, liquid waste and filth. Subscriber acknowledges that some substances (ex. dried paint, glue etc.) are nearly impossible to remove and may require trash can replacement at subscribers discretion. 
• If we determine we cannot service your trash can for any reason, we will notify you directly.
• It is the responsibility of the subscriber to allow ample access to trash cans (including guard or gate restricted properties). Additionally, if the subscribers property has restrictions on services during our operating hours (8am-8pm) they must notify us 72hrs or more prior to service. If we are unable to access your property or trash cans for ANY reason (or cans have been re-filled with debris prior to cleaning), a rescheduling fee of $19.99 will be billed. To ensure timely service, we do not permit our technicians from entering private property to retrieve trash cans unless subscriber authorizes in writing prior to scheduled appointment. If trash cans are not left accessible (curb, in front of garage, unlocked side yard or other arranged location) on service day, service fees may be forfeited and a $19.99 rescheduling fee applies.
• Reschedule requests for upcoming appointments requires 72 hours notice in writing via website (LOGIN page) or email (via email info@gotcleancans.com) prior to scheduled date. Requests to change service dates is not guaranteed outside of above notification period. All subscribers have access to view their upcoming appointments via our Client Hub Login page, and receive email/text reminders prior to every cleaning appointment.
• Swapping trash cans is NOT permitted, and only specified trash cans enrolled on your service plan (specified on service request form) will be cleaned. In the event additional trash cans are left out for our technician(s) on your service day (that were not previously enrolled in your service plan) a One Time Cleaning fee ($49/can) will be assessed for the unenrolled can, unless prior arrangements have been made prior to your cleaning appointment. This is may be in addition to your enrolled cans.
• We strive to ensure we meet or exceed our customers expectations. "Satisfaction Guaranteed." statements on behalf of Got Clean Cans is a commitment to ensuring high quality service.  
• Subscriber acknowledges and understands all Terms and Conditions & Expectations of Service when Quote is approved and Deposit is collected (including via telephone/email). Subscriber acknowledges that missed cleaning appointments (trash cans were not cleaned) that are no fault of Got Clean Cans or its personnel (i.e. no trash cans visible or accessible, late appointment cancellation by client, gate guard denies access, incorrect gate codes, etc.) does not constitute a breach of contract, and all subscription fees collected are forfeited. 
• WEATHER- Got Clean Cans operates rain, shine, wind,, etc. In the event Got Clean Cans determines that scheduled cleaning appointments cannot be completed due to weather, a team member will contact each subscriber (via text, email or phone) to reschedule.

Roof Cleaning, House Wash & Pressure Washing Services

• All service expectations are established at service appointment date
• Roof cleanings comply with all roofing material warranty guidelines
• Solar Panels are cleaned using a spotless cleaning process
• All deposits are non-refundable.
• In the event of inclement weather (ie. Wind Advisories, Fires, Air Quality Advisories, Rain etc) Got Clean Cans reserves the right to reschedule service date for safety. 

1. All Terms and Conditions &Expectations of Service are subject to change without notice.