Terms and Conditions

Service, Billing and Cancellations 

• New customers (subscribers): Service fees are due in FULL at the time of sign up, prior to service.
• Only specified trash cans will be serviced, and must be compatible with automated trash can lifts (commonly issued by waste hauler).
•  Subscriber agrees to be billed at current rates per information submitted on Request Form.
• Prices per can (Monthly $18, Bi-Monthly $20, Quarterly $22, Semi-Annual $32, One-Time $45). 
• There is a 2 trash can minimum on all services. Subscriber agrees to a minimum of 2 scheduled cleanings (Bi-Weekly, Monthly, Bi-Monthly, Quarterly & Semi-Annual Plans) or be subject to One-Time Plan rate if cancelled before minimum service requirement.
• Billing: Monthly, Bi-Monthly, Quarterly, and Semi-Annual subscribers agree to have their credit card on file billed automatically for services (recurring) as outlined in service plan details (Bi-Weekly Plan every 2 weeks, Monthly Plan every month, Bi-Monthly Plan every other month, Quarterly Plan every 3 months, Semi-Annual Plan every 6 months). Subscriber acknowledges these services are ongoing (except One-Time Plan). Billed the week of service appointment.
• Cancellation of ongoing services (ALL PLANS) is due in writing 5 business days prior to service or subscriber may be subject to full amount of the next service (greater than or equal to $18/can or current rates).
• TAKE10 (10% OFF First Service) 1st service only (recurring plans). EXCLUDES One-Time Plan.
• Service plans are intended for single residences only, and may not be combined with neighbors.
• "No Contracts," reflects understanding that ongoing service plans can be cancelled anytime after the 2nd service, within the above specified cancellation period, without penalty.
• $10 Referral Bonus Account Credit valid for current subscribers with account in good standing. New subscriber MUST mention referral name on initial request for service form. No retroactive credit. Applies to new subscribers of Monthly, Quarterly ONLY (Does not apply to Semi-Annual or One-Time Plan). No cash value, credit must be used for trash can cleaning services and cannot be transferred. Account credit reset to $0 at 11:59PM PST December 31, YEARLY. All credits must be used in same calendar year and may not be carried over to following year.
• All promotions have no cash value, apply only toward trash can cleaning services.
• Surcharge- 9.75% (includes municipal wastewater dump fees, local tax & fuel)
• Convenience Fee: City of LA, Unincorporated LA & Ventura County and City of Malibu 
• There are no refunds, all sales are final. 

Expectations of Service

• Ensure your trash cans remain accessible (curb, outside garage or side gate) on service day.
• Service hours for both TRASH DAY and NEXT DAY service is between 8am-8pm.
• TRASH DAY service occurs on trash collection day (generally in the afternoon).
  • We come after trash is collected and cans are empty.
• NEXT DAY service occurs the day after trash collection (generally in the morning).
  • Please ensure trash cans remain empty prior to service.
• Service days (Trash Day/Next Day) may be modified to ensure timely and consistent service.
• Subscriber will receive email/text reminders the day before and day of service. 
• Trash cans must be free of damage and/or excess debris prior to service. Please do not place trash into cans prior to service. This is to prevent your trash can and/or our equipment from being damaged.
• In the event subscribers' trash can has excess debris/ bags, a $10/can surcharge may apply. If excess debris is deemed too much or  "un-serviceable,"  trash can will not be cleaned. Subscriber acknowledges an additional 50% convenience fee to re-do cleaning appointment may apply.
• We assume no liability for any damage to defective trash cans as a result of our service. 
• Any trash can containing hazardous material (Wet Paint, wet glue, wet epoxy, petroleum products, flammable or toxic liquid/solids, etc) will not be cleaned. This is due to federal, state and/or local laws.
• At the completion of service, we check to ensure your trash can is free of any debris, dirt, liquid waste and filth. Subscriber acknowledges that some substances (ex. dried paint, glue etc.) are nearly impossible to remove and may require trash can replacement at subscribers discretion. 
• If we determine we cannot service your trash can for any reason, we will notify you directly.
• It is the responsibility of the subscriber to allow ample access to trash cans (including guard or gate restricted properties). Additionally, if the subscribers property has restrictions on services during our operating hours (8am-8pm) they must notify us prior to service. If we are unable to access your property or trash cans for ANY reason, an additional $25 rescheduling fee may apply to redo your appointment. If trash cans are not left accessible (curb, in front of garage, unlocked side yard or other arranged location) on service day, service fees are forfeited and a 50% rescheduling fee may apply to reschedule your cleaning.
• Cancelling or changing scheduled appointments requires 72 hours notice in writing prior to scheduled date. Cancellation or request to change service dates is not guaranteed outside of above notification period. All subscribers have access to view their upcoming appointments via our Client Hub Login page.
• Swapping trash cans is not permitted, and only specified trash cans will be serviced.  
• We strive to ensure we meet or exceed our customers expectations. "Satisfaction Guaranteed." statements on behalf of Got Clean Cans is a commitment to ensuring high quality service.  
• Subscriber acknowledges and understands all Terms and Conditions & Expectations of Service when Quote is approved and Deposit is collected (including via telephone/email)

1. All Terms and Conditions &Expectations of Service are subject to change without notice.